Refund policy

Last updated: September 27, 2026

All sales are final. Expeona sells digital products only — AI specialist system prompts and AI image-generation prompts, delivered as downloadable files (plus a usage guide for specialists) sent to you immediately upon purchase. Because delivery is instant and the files can be saved, copied, and used right away, we do not offer returns, exchanges, or refunds once a product has been delivered.

The one exception: technical issues

If you didn't receive your files after purchase, a file is corrupted or won't open, or you received the wrong product, contact us at contact@expeona.com within 14 days of your purchase and we'll resend the correct file or refund you if we can't fix it. This is a delivery-issue exception, not a satisfaction guarantee — we recommend reading each product's description carefully before buying.

EU customers

Customers in the European Union normally have a 14-day right to withdraw from an online purchase. For digital content like ours, delivered instantly, this right does not apply once you've confirmed at checkout that you want immediate delivery and understand you lose that right once delivery happens. 

Refunds

Where a refund applies under the exception above, it's issued to your original payment method within 10 business days.

Questions: contact@expeona.com